Exchange Policy

1. Scope of the Exchange Policy

This Exchange Policy applies to all orders for furniture, home products, and related accessories purchased by consumers in the United States through the Vintage172 online store.

By placing an order on the website, the customer acknowledges that they have reviewed and accepted the conditions stated in this policy.

2. 14-Day Exchange Period

Customers may request an exchange within 14 days after receiving the product, without providing a specific reason.

The exchange may involve:

A product of equivalent value;
An equivalent replacement product available in the current product catalog on the website.

3. Conditions Applicable to Products for Exchange

To be accepted for an exchange, the product must meet the following conditions:

Be new and unused;
Have no damage that affects its resale condition;
Be returned with all original accessories;
Retain its original labels where applicable;
Be returned in its complete original packaging.

Products that meet these conditions may be accepted for the exchange process.

4. Exchange Request Procedure

To request an exchange, please contact our customer service team by email:

Email: info@vintage172.com

The request must include the following information:

Order number;
Name of the product concerned;
Information about the product requested as a replacement;
Customer contact information.

5. Confirmation of the Exchange Request

The customer service team will review the request and will generally respond within 24 hours.

After the request is approved, the customer will receive:

An exchange authorization number (RMA);
Instructions for returning the product;
Information regarding the exchange procedure.

6. Shipping Costs Related to Exchanges

When an exchange request is approved, the standard shipping costs related to the exchange are covered by Vintage172.

The customer does not have to pay the shipping cost for the new replacement product.

7. Return Address for Exchanges

Products subject to an exchange must be sent to the following address:

VINTAGE172 LLC

172 VINTAGE CIR, 201, NAPLES, FL 34119, United States

Before sending any product, the customer must contact customer service to confirm the return procedure.

8. Packaging Requirements

Returned products must be placed in their original packaging or in packaging that provides an equivalent level of protection to help prevent damage during transportation.

9. Exchange Processing Time

Upon receipt of the returned product, an inspection will be conducted to confirm its condition.

Exchange requests that meet the applicable conditions are generally processed within 2 business days after inspection, after which the replacement product is prepared for shipment.

10. Shipping Information for the Replacement Product

After the replacement product has been shipped, the customer will receive an email containing: