Legal notice

 

1. Scope and Company Information

This Legal Information applies to the commercial activities carried out by the Vintage172 website in connection with the sale of furniture, home products, and related accessories to consumers in the United States.

It covers, in particular:

  • Product browsing;

  • Online orders;

  • Payments;

  • Transportation and delivery;

  • After-sales service;

  • User data processing.

This website is owned and operated by the U.S. company VINTAGE172 LLC.

The company information is as follows:

Company Name: VINTAGE172 LLC

Address: 172 VINTAGE CIR, 201, NAPLES, FL 34119, United States

EIN: 88-3655539

Phone: +1 (904) 355-6847

Email: info@vintage172.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time).

Consumers can contact customer service by email. Please contact us via email; we will respond within 24 hours.

This document is intended to present the general principles applied by the website regarding pricing, payments, delivery, consumer rights, and data processing in connection with its online retail activities in the United States.

2. Services Offered and Order Management

Vintage172 primarily offers consumers in the United States furniture and home products, including:

  • Sofas;

  • Armchairs;

  • TV cabinets;

  • Other home furnishing and decorative products.

All orders must be placed online through the website.

Before purchasing, consumers can review the main product information available on the product pages, including:

  • Product dimensions;

  • Materials used;

  • Color information;

  • Product weight;

  • Warranty information.

Prices displayed on the website are stated in U.S. dollars (USD).

Before payment, consumers can review the complete order summary, including:

  • Product quantities;

  • Shipping charges;

  • Applicable taxes included in the order total;

  • Total order amount.

After the order is submitted, a confirmation email is sent to the consumer.

3. Logistics and Delivery

Vintage172 provides delivery services to consumers within the United States.

Products are shipped and delivered to the address provided by the consumer through applicable logistics and delivery partners.

After payment confirmation, orders generally follow these steps:

  • Verification of product availability;

  • Product preparation;

  • Packaging;

  • Transportation arrangements;

  • Shipment processing;

  • Local delivery.

The estimated delivery time is generally 10 to 15 business days. This timeframe may vary depending on various factors, including:

  • Transportation arrangements;

  • Carrier processing;

  • Periods of increased logistics activity;

  • Weather conditions or exceptional events;

  • Local delivery conditions.

A tracking number is provided for applicable orders so that consumers can check the delivery status.

4. Pricing, Taxes and Delivery Charges

The prices displayed on the product pages correspond to the listed prices of the products.

During checkout, the consumer can review the final amount to be paid.

The order total generally includes:

  • Product prices;

  • Applicable shipping charges;

  • Applicable taxes included in the total order amount.

All applicable taxes are included in the order total displayed at checkout.

Before payment, the consumer can review the complete cost details to verify the final amount payable.

No additional tax amount is expected to be added to the order total after checkout when the applicable taxes have already been included in the displayed order total.

5. Returns, After-Sales Service and Customer Assistance

Consumers can consult the dedicated pages of the website regarding the detailed conditions applicable to returns, refunds, and after-sales services.

To submit an after-sales request, the consumer should provide the following information:

  • Order number;

  • Photos of the product, in case of damage;

  • Description of the issue encountered;

  • Contact information.

In the event of transportation damage, missing items, or a product issue, consumers are advised to inspect the products upon receipt and retain the packaging and delivery information.

Customer service can assist consumers with:

  • Order-related requests;

  • Delivery issues;

  • Information concerning returns and refunds;

  • Product-related questions;

  • After-sales service requests.

6. Payment and Data Protection

Payments made through the website are processed by third-party payment providers. The currency used for transactions is U.S. dollars (USD).

When processing payments and data, Vintage172 applies appropriate security measures, including:

  • Not retaining complete payment card information such as the full card number or CVV code;

  • Using secure transmission for payment data;

  • Conducting basic monitoring of unusual payment activities.

Personal data collected by Vintage172 is primarily used for:

  • Order processing;

  • Delivery arrangements;

  • Customer service communications;

  • Tax and administrative obligations;

  • After-sales service.

Users' personal information is not used for the sale of personal data.

Certain information may be shared only with shipping or payment service providers when necessary to fulfill the order.

7. Applicable Law and Dispute Management

Vintage172 conducts its commercial activities with consumers in the United States in accordance with the rules applicable to consumer transactions.

In the event of a dispute concerning an order, payment, delivery, or after-sales service, the parties may first seek an amicable solution by email or through customer service.

If no agreement can be reached, the dispute may be submitted to the competent authorities or courts in accordance with applicable rules.

8. Consumer Rights Regarding Personal Data

Consumers may exercise their rights regarding their personal data, including:

  • Accessing their personal data;

  • Requesting correction of inaccurate data;

  • Requesting restriction of data processing;

  • Requesting deletion of data where the applicable conditions are met.

Requests may be sent to the following contact details:

Email: info@vintage172.com

Phone: +1 (904) 355-6847

Vintage172 processes such requests within a reasonable period and provides a response in accordance with applicable requirements.

9. Updates to Legal Information

This Legal Information may be modified based on operational changes, changes to logistics or delivery services, or updates to applicable requirements.

Any updated version will be published on the website and will take effect from its publication date.

Consumers are advised to review the most recent version before placing an order in order to have access to the information currently applicable.