Payment Policy

1. Scope of Policy and Company Information

This Payment Policy applies to the payment process for orders placed through the Vintage172 website by consumers located in the United States for the purchase of furniture, home products, and related accessories.

This policy covers, in particular:

  • Payment processing;

  • Order confirmation;

  • Management of payment-related issues.

Vintage172 is owned and operated by VINTAGE172 LLC, a company based in the United States.

The company information is as follows:

Company Name: VINTAGE172 LLC

Address: 172 VINTAGE CIR, 201, NAPLES, FL 34119, United States

EIN: 88-3655539

Phone: +1 (904) 355-6847

Email: info@vintage172.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time).

Consumers may contact customer service by email. We will respond within 24 hours.

2. Accepted Payment Methods

To allow consumers in the United States to complete purchases online, Vintage172 accepts commonly used payment methods for online transactions.

The available payment methods are:

  • Visa

  • Mastercard

All orders are processed in U.S. dollars (USD).

Before an order is submitted, the checkout page provides the applicable order information, including:

  • Product quantities;

  • Shipping charges, if applicable;

  • Applicable taxes included in the order total;

  • The total amount to be paid.

Consumers can review the order information and final amount payable before completing the payment.

3. Information About Order Costs

The total order amount generally includes the following components:

Product Prices

The product price corresponds to the amount displayed on the applicable product page.

Shipping Charges

Shipping charges are calculated according to the order amount and delivery address. Any applicable shipping charges are displayed during the checkout process.

Taxes

For orders delivered within the United States, applicable taxes are included in the total order amount shown during checkout.

The order total presented to the consumer includes the applicable product prices, shipping charges where applicable, and applicable taxes. The final amount displayed at checkout is the amount payable for the order.

4. Payment Security and Data Processing

Vintage172 applies appropriate security measures during payment processing to protect information related to orders and transactions, including:

  • Use of a secure connection for the transmission of payment data;

  • No direct storage of complete payment card information such as the CVV security code;

  • Basic monitoring of unusual payment activity;

  • Processing of transactions through external payment service providers.

Payment information entered by consumers is processed directly by the applicable payment service providers. The website does not directly access complete payment card information.

Consumers are advised to use a secure internet connection when making a payment and not to share payment information with third parties.

5. Handling Payment-Related Issues

If a payment problem occurs, consumers may check the following situations:

Payment Declined

Please check:

  • The accuracy of the payment card information;

  • The availability of funds in the account;

  • Whether online payments are enabled;

  • Any restrictions on online or card transactions imposed by the bank or card issuer.

Page Error or Payment Interruption

Consumers may:

  • Refresh the page;

  • Use another browser;

  • Restart the checkout process;

  • Check the internet connection.

Incorrect Amount Displayed

If the order amount, applicable taxes, or shipping charges appear to be incorrect, consumers should stop the payment process and contact customer service for verification.

Duplicate Charge

If a duplicate charge occurs, please provide the following information to customer service:

  • The order number;

  • A bank statement or transaction record;

  • A screenshot of the payment, if available.

Customer service will review the available order and payment information and provide assistance based on the circumstances.

6. Responsibilities of the Parties

Responsibilities related to the payment process are divided as follows:

  • If a technical error in the website system causes a payment problem, customer service will review the issue based on the available order information and payment records;

  • If a payment failure is caused by incorrect information entered by the consumer, assistance will be provided where possible;

  • Issues related to banking systems, card issuers, or third-party payment platforms are handled by the relevant service providers;

  • Vintage172 is responsible for the portions of the payment process that are operated through the website.

Before completing payment, consumers should verify the accuracy of:

  • The order contents;

  • The delivery address;

  • The contact information provided.

7. Customer Service and Contact Information

For questions regarding payments, consumers can contact Vintage172 using the following information:

Phone: +1 (904) 355-6847

Email: info@vintage172.com

Customer Service Hours (Eastern Time):
Monday to Friday, 8:00 AM to 6:00 PM

For payment-related inquiries, consumers are encouraged to provide:

  • The order number;

  • The date and time of the payment;

  • A description of the issue encountered;

  • A screenshot of the payment, if available.

Email inquiries will receive a response within 24 hours.

8. Updates to the Payment Policy

This Payment Policy may be modified according to operational requirements, changes to payment services, or updates to applicable order-processing procedures.

Any updated version will be published on the website and will take effect from the date of publication.

Consumers are encouraged to review the current version of the Payment Policy before placing an order in order to understand the applicable payment terms.