Refund policy

1. Scope of the Return Policy

This Return Policy applies to orders for furniture, home products, and related accessories purchased by consumers through the Vintage172 website and delivered to an address within the United States.

This policy provides information regarding:

The return request period;
The conditions applicable to returns;
The return request procedure;
Product inspection requirements;
Refund processing procedures.

Vintage172 recommends that consumers check the condition of the products upon receipt. If a return is requested, consumers must follow the procedure described in this policy.

2. Company Information

This website is owned and operated by:

Company Name: VINTAGE172 LLC

Address: 172 VINTAGE CIR, 201, NAPLES, FL 34119, United States

EIN: 88-3655539

Phone: +1 (904) 355-6847

Email: info@vintage172.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time).

Consumers who wish to request a return may contact our customer service team by email.

Please contact us via email; we will respond within 24 hours.

3. 14-Day Return Period

After receiving the product, if the consumer is not satisfied with the purchase, they may submit a return request to Vintage172 within:

14 days after receipt of the product.

The consumer is not required to provide a specific reason for the return request, but must contact our customer service team within the specified period and provide the relevant order information.

Requests submitted after the 14-day period may be reviewed by Vintage172 based on the specific circumstances of the order.

4. Conditions Applicable to Returned Products

Products subject to a return request must meet the following conditions:

The product must be new and unused;
The product must not have any damage, stains, or deterioration caused by the consumer;
The packaging, accessories, and related documents must be complete;
The condition of the product must allow it to be resold.

If the returned product shows signs of use, damage, missing accessories, or a condition that does not allow it to be resold, Vintage172 may be unable to issue a refund in accordance with this policy.

5. Return Request Procedure

To request a return, the consumer must follow the steps below:

Step 1: Submit a Return Request

The consumer must contact the Vintage172 customer service team by email within 14 days after receiving the product.

The request must include the following information:

Order number;
Name of the purchased product;
Recipient's name;
Contact email address.

After receiving the request, our customer service team will verify the order information and the applicable return conditions.

Step 2: Return Arrangement Confirmation

After receiving the request, Vintage172 will review the relevant order information.

When the request meets the return conditions, the customer service team will provide:

Return confirmation;
Information regarding shipment of the returned product;
Necessary return instructions.

The consumer must wait for confirmation from Vintage172 before sending the product.

Step 3: Return the Product

The consumer must return the product according to the instructions provided by the customer service team.

When returning the product, the consumer should ensure that:

The product packaging is complete;
All accessories are included;
The product is properly protected for transportation.

Step 4: Product Inspection

After receiving the returned product, Vintage172 will conduct an inspection that may include:

Whether the product is new and unused;
Whether the product is complete;
Whether all accessories are included;
Whether the product meets the conditions for resale.

After confirming that the product complies with this policy, the refund process will be initiated.

6. Return Shipping Costs

For orders that meet the conditions of this Return Policy:

Return shipping costs are covered by Vintage172.

The consumer will not be required to pay return shipping costs for return requests accepted in accordance with this policy.

If the returned product does not meet the applicable conditions, Vintage172 will contact the consumer to determine the appropriate next steps based on the circumstances.

7. Return Address

Products must be returned according to the instructions provided by the Vintage172 customer service team.

Return Processing Address:

VINTAGE172 LLC

172 VINTAGE CIR, 201, NAPLES, FL 34119, United States

Consumers should not send products without prior confirmation of the return arrangement in order to ensure proper processing of the request.

8. Refund Terms

After receiving the returned product and confirming that it meets the conditions of this policy:

Vintage172 will process the refund within:

2 business days.

The refund amount will correspond to the amount actually paid by the consumer for the order.

The refund amount includes the product price, applicable shipping charges, and applicable taxes included in the original order total.

The refund will be issued through the same payment method used for the purchase.

The time required for the refund to appear in the consumer's account may vary depending on the processing time of the consumer's bank or payment service provider.

9. Situations That May Result in a Refund Denial

The following situations may not qualify for a refund under this policy: