Shipping policy

1. Scope of the Shipping Policy

This Shipping Policy applies to all orders for furniture, home products, and related accessories purchased by consumers through the Vintage172 website and delivered to an address within the United States.

This policy provides information regarding:

Delivery areas;
Shipping costs;
Order processing times;
Transit times;
Carriers used;
Situations that may result in delivery delays.

Vintage172 provides consumers in the United States with clear information regarding shipping arrangements to facilitate the online purchasing process.

2. Website Operation Information

This website is owned and operated by:

Company Name: VINTAGE172 LLC

Address: 172 VINTAGE CIR, 201, NAPLES, FL 34119, United States

EIN: 88-3655539

Phone: +1 (904) 355-6847

Email: info@vintage172.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time).

For questions regarding order delivery, logistics tracking, or receipt of a package, consumers can contact our customer service team by email.

Please contact us via email; we will respond within 24 hours.

3. Delivery Area

Vintage172 provides delivery services to consumers located in the United States.

Delivery Area:

United States

When placing an order, consumers must provide a complete and accurate delivery address to ensure proper shipment of the package.

4. Shipping Cost Information

Vintage172 applies the following shipping conditions according to the order amount:

Orders of $107 or more: Free shipping;
Orders below $107: $10 shipping fee.

Applicable shipping charges are displayed before order confirmation and are included in the total amount to be paid.

Applicable taxes are included in the total order amount displayed at checkout.

5. Order Processing Time

After payment confirmation, Vintage172 begins processing the order.

Processing Time:

1 to 3 business days

Processing includes, in particular:

Verification of order information;
Product preparation;
Shipment arrangements.

The processing time does not include the time required for transportation of the package.

6. Transit Time

After the order has been processed and shipped, it enters the transportation stage.

Estimated Delivery Time:

4 to 7 business days

Transit time may vary depending on several factors, including:

Logistics route arrangements;
Holiday periods or public holidays;
Weather conditions;
Carrier operations;
Unexpected transportation-related circumstances.

The actual delivery time may vary depending on the characteristics of each order.

7. Delivery Carriers

Vintage172 selects appropriate logistics services according to the characteristics of each order.

The carriers that may be used include:

FedEx
UPS
DHL

When tracking information is available, consumers can check the delivery status using the tracking number provided after shipment.

8. Delivery Process

After an order is confirmed, the delivery process generally proceeds as follows:

Step 1: Order Confirmation

After payment is received, Vintage172 verifies the order information and begins processing.

Step 2: Product Preparation

Products are prepared during the stated processing period before shipment.

Step 3: Transportation

The order is handed over to the selected carrier and transported to the delivery address provided by the consumer.

Step 4: Product Receipt

After receiving the package, consumers are advised to check the condition of the packaging and the general condition of the product.

In the event of a transportation-related issue, consumers are encouraged to contact the Vintage172 customer service team promptly.

9. Information Regarding Delivery Delays

In certain situations, delivery may take longer than estimated, including:

Exceptional weather conditions;
Increased logistics volume during holiday periods;
Changes in carrier operations;
Changes related to transportation procedures;
Other unforeseen events.

In the event of a delay, Vintage172 will assist consumers in checking the status of their order based on the available logistics information and provide the necessary information.

The stated delivery times are estimates and do not constitute a guaranteed delivery date.

10. Important Information When Receiving an Order

When entering order information, consumers should verify that:

The recipient's name is correct;
The delivery address is complete;
The contact information provided is valid.

An incorrect or incomplete address provided by the consumer may result in difficulties or delays in delivery.

11. Delivery Tracking and Customer Assistance

For any questions regarding order tracking, consumers can contact the Vintage172 customer service team by email.

Please provide:

Order number;
Name used when placing the order;
Contact email address;
Description of the request.

The customer service team assists consumers with order tracking during business hours and generally responds to emails within 24 hours.

12. Contact Us

For any information regarding delivery, please contact:

VINTAGE172 LLC