Order Cancellation Policy

1. Scope of the Order Cancellation Policy

This Order Cancellation Policy applies to cancellation requests submitted by consumers who purchase furniture, home products, and related accessories through the Vintage172 website in the United States.

This policy covers, in particular:

  • Conditions applicable to order cancellations;

  • The time period for requesting a cancellation;

  • The cancellation procedure;

  • The handling of orders that have already been shipped;

  • Information regarding refunds.

Vintage172 provides U.S. consumers with clear information regarding the cancellation of online orders.

2. Information About the Company Operating the Website

The Vintage172 website is owned and operated by the following company:

Company Name: VINTAGE172 LLC

Address: 172 VINTAGE CIR, 201, NAPLES, FL 34119, United States

EIN: 88-3655539

Phone: +1 (904) 355-6847

Email: info@vintage172.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time).

Consumers who wish to request an order cancellation may contact customer service by email.

We will respond within 24 hours after receiving the request.

3. Order Cancellation Conditions

3.1 Cancellation of Orders That Have Not Been Shipped

If an order has not yet been handed over to the carrier or has not entered the shipping process, the consumer may request cancellation within 24 hours after the order is placed.

An order may be considered for cancellation if:

  • It has not yet been shipped;

  • The cancellation request is submitted within the applicable time period;

  • Complete order information is provided.

After receiving the request, Vintage172 will verify the order status and process the request based on the available order information.

3.2 Cancellation of Orders That Have Already Been Shipped

Once an order has already been shipped, it cannot be canceled directly.

In this situation:

  • The order will continue through the applicable delivery process;

  • After receiving the product, the consumer may request a return in accordance with the Return Policy published on the website;

  • The return request must comply with the applicable return conditions.

Orders that have already been shipped are handled according to the applicable Return Policy.

4. Cancellation Request Procedure

To request an order cancellation, the consumer should follow the steps below:

Step 1: Contact Customer Service to Submit a Cancellation Request

The consumer must contact the Vintage172 customer service team by email:

Email: info@vintage172.com

The email should include the following information:

  • Order number;

  • Name used when placing the order;

  • Email address used when placing the order;

  • Name of the product concerned by the cancellation.

Providing complete information helps customer service verify the order status more efficiently.

Step 2: Verification of the Order Status

After receiving the cancellation request, Vintage172 will verify, where applicable:

  • Whether the order is already being processed;

  • Whether shipment arrangements have already been made;

  • Whether delivery information has already been generated.

Customer service will then inform the consumer of the result of the request after verification.

Step 3: Notification of the Cancellation Result

If the order meets the cancellation conditions:

  • Vintage172 will stop further processing of the order;

  • The order status will be updated;

  • Amounts already paid will be refunded according to the applicable refund procedure and through the payment method used for the purchase.

If the order has already been shipped:

  • Customer service will inform the consumer that direct cancellation is no longer available;

  • The consumer may request a return after receiving the product in accordance with the applicable Return Policy.

5. Refund Information

For orders for which cancellation is accepted:

Vintage172 will process the refund after the cancellation has been confirmed.

The refunded amount will be returned through the same payment method used for the order.

For orders where the original order total included applicable taxes, the applicable amount included in the original order total will be handled according to the applicable refund terms.

The time required to receive the refund may vary depending on:

  • The processing time of the payment service provider;

  • Banking processing procedures;

  • The payment method used by the consumer.

Consumers can check the status of the refund through their original payment method or payment provider.

6. Situations Where Direct Cancellation May Not Be Available

A cancellation request may not be accepted in the following situations:

  • The order was placed more than 24 hours ago;

  • The product has already entered the delivery process;

  • The product has already been shipped;

  • The order has already been handed over to the carrier.

In these situations, the consumer may request a return after receiving the product in accordance with the applicable Return Policy.

7. Changes to Order Information

If a consumer wishes to modify certain order information, including:

  • Delivery address;

  • Contact information;

  • Information relating to the product ordered;

The consumer is encouraged to contact Vintage172 customer service within 24 hours after the order is placed.

The possibility of modifying an order depends on its processing status at the time the request is received.

8. Contact Us

For any order cancellation request or questions regarding this policy, please contact:

VINTAGE172 LLC

Address:

172 VINTAGE CIR, 201, NAPLES, FL 34119, United States

EIN: 88-3655539

Phone: +1 (904) 355-6847

Email: info@vintage172.com

Customer Service Hours:

Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time).

Please contact us via email; we will respond within 24 hours.