Terms of service

1. Company Information and Website Operator

This website is owned and operated by VINTAGE172 LLC.

The company information is as follows:

This website is owned by VINTAGE172 LLC

Company Name: VINTAGE172 LLC

Address: 172 VINTAGE CIR, 201, NAPLES, FL 34119, United States

EIN: 88-3655539

Phone: +1 (904) 355-6847

Email: info@vintage172.com

Customer Service Hours:

Monday to Friday;
8:00 AM to 6:00 PM (Eastern Time).

Consumers can contact Vintage172 by email. Requests received during business hours are generally processed within 24 hours.

2. Scope of the Terms of Use

These Terms of Use apply to services provided to consumers purchasing furniture, home products, and related accessories through the Vintage172 website.

They cover, in particular:

Browsing product information on the website;
Creating orders;
Online payment;
Product delivery;
After-sales requests and customer assistance.

These terms apply to orders delivered to addresses within the United States.

Before accessing the website, placing an order, or using the associated services, consumers should review these terms.

3. Product Information

Product information presented on the Vintage172 website includes, in particular:

Product name;
Dimensions;
Information regarding materials;
Information regarding colors;
Descriptions of product features.

The information displayed on the website allows consumers to better understand the characteristics of the products.

This information may be modified based on product availability, inventory, or website updates. Consumers are encouraged to verify the information displayed in the order confirmation before purchasing.

4. Product Prices and Payment Terms

Prices displayed on the website are stated in U.S. dollars (USD).

Before confirming an order, consumers can review:

Product amount;
Shipping charges, if applicable;
Total amount to be paid;
Information regarding applicable charges.

Applicable taxes are included in the total order amount displayed at checkout.

After payment, the consumer receives an order confirmation.

The order is considered confirmed after payment has been received and the order confirmation has been issued.

5. Tax Information

Vintage172 provides information regarding applicable taxes according to the order processing arrangements.

Consumers can review pricing and tax information during the ordering and payment process.

Applicable taxes are included in the total order amount displayed at checkout.

The amount paid by the consumer corresponds to the information displayed when the order is finally confirmed.

6. Order Processing Rules

After payment confirmation, Vintage172 generally processes orders within 1 to 3 business days.

Order processing includes:

Payment confirmation;
Product preparation;
Packaging preparation;
Handover to the carrier.

The processing time does not include weekends or holidays.

Once processing is completed, the order enters the transportation stage.

7. Delivery and Transportation

Vintage172 provides delivery services to consumers located in the United States.

Orders generally follow the following steps:

Shipment of products from the warehouse;
Transportation by logistics partners;
Delivery to the address provided by the consumer.

The estimated delivery time is generally:

10 to 15 business days.

Actual transportation time may vary depending on several factors, including:

Logistics arrangements;
Holiday periods;
Transportation delays;
Carrier processing conditions.

After shipment, consumers receive tracking information when available.

8. Order Cancellation

Consumers wishing to cancel an order should contact the Vintage172 customer service team promptly.

The cancellation request should include:

Order number;
Consumer contact information;
Information regarding the product concerned.

The possibility of canceling an order depends on its processing status.

If the product has already entered the delivery process, the consumer may request a return in accordance with the Return Policy published on the website.

9. Return Policy

After receiving the product, consumers may submit a return request in accordance with the Return Policy published on the website.

Return requests should generally meet the following conditions:

Be submitted within the specified period;
The product must remain unused;
The product must not have damage caused by the consumer;
The packaging and associated accessories must be complete.

The detailed return conditions, applicable procedure, and handling of return shipping costs are defined in the Return Policy published on the website.

10. Exchange Policy

Consumers wishing to replace a product may submit a request in accordance with the Exchange Policy published on the website.

Products subject to an exchange should generally meet the following conditions:

Product is unused;
Product is complete and in good condition;
No damage caused by the consumer;
Packaging and accessories are included.

Exchange requests are reviewed after customer service confirms the order information.

11. After-Sales Assistance

If a consumer identifies an issue with a received product, they may contact the Vintage172 customer service team.

When submitting an after-sales request, the consumer should provide:

Order number;
Information regarding the product;
Description of the issue;
Photos or documents when applicable.

Vintage172 will review the request based on the order information and condition of the product and then provide information regarding the next steps.

12. Intellectual Property Protection

Elements present on the Vintage172 website, including:

Website text;
Product images;
Page design;
Website structure;
Product information;

are used in connection with the operation of the website and presentation of products.

Any reproduction, modification, distribution, or commercial use without prior authorization from Vintage172 or the applicable rights holders is prohibited.

13. Protection of Personal Information

Vintage172 processes information provided by consumers in accordance with applicable data protection requirements.

Information collected may be used for:

Order processing;
Product delivery;
Customer service;
Maintenance of website functions;
Compliance with applicable obligations.

Consumers can consult the Privacy Policy of the website for information regarding:

Types of data collected;
Methods of using the data;
Data retention practices;
Rights available to consumers.

14. User Responsibilities

When using the website services, consumers must:

Provide accurate and valid order information;
Verify the accuracy of the delivery address;
Use products in accordance with the information provided.

When delivery problems result from incorrect information provided by the consumer, the matter will be handled according to the specific circumstances.

15. Limitation of Liability

Vintage172 works to maintain the accuracy of information published on the website in accordance with applicable requirements and manages orders, deliveries, and customer service.

For delays or impacts resulting in particular from: